Refund Policy

Return and Refund Policy for navAI Academy

Last updated: May 06, 2024

Thank you for enrolling at navAI Academy.

If, for any reason, you are not completely satisfied with a program you’ve purchased from us, we invite you to review our policy on refunds and cancellations. This Return and Refund Policy is crafted in compliance with Swiss law and caters specifically to online educational services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to navAI di Fiorenzo Comini, located at Via San Gottardo di Cureggia 2, Switzerland.
• Service refers to the educational courses offered online via the Website.
• Website refers to navAI Academy, accessible from learnwith.navai.ch
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Cancellation Rights

You are entitled to cancel your enrollment and request a refund within 7 days from the date of purchase without giving any reason for doing so, in line with Swiss consumer protection law.

To exercise your right of cancellation, you must inform us of your decision through a clear statement. You can inform us by:

• Email: info@navai.ch

We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.

Conditions for Refunds

To qualify for a refund, please ensure that:

• The enrollment was made within the last 7 days.
• The course has not been extensively accessed or completed.
• Videos of at least 3 different modules have been watched (excluding the previewable videos)

Non-refundable Services

The following are not eligible for a refund:

• If You do not qualify for a refund as per the conditions above.
• Courses that have been completed or where more than a fourth (calculated as watched lessons divided by the total amount of watchable lessons).
• If a user violates the terms of service or user agreement of the platform (such as sharing an account or using the service for unapproved commercial purposes), this could void their eligibility for a refund.
• If a valid reason for refund, included in the next paragraph, is not provided.
• The transaction fees from Teachable, where the course is hosted, cannot be refunded and will therefore be deducted from the final price paid for the course

Valid Reasons for a Refund

1. Technical Issues: If there are persistent technical problems that prevent access to course materials or disrupt the learning experience significantly, and these issues cannot be resolved in a timely manner.
2. Course Misrepresentation: The course content, instructor credentials, or outcome promises significantly differ from what was advertised on the website or promotional materials. Namely, You are entitled to a refund if any of the following discrepancies between the advertised and delivered course are present:
   1. Content Accuracy: The core topics, tools, or skills promised in the course descriptions are either not covered or substantially underrepresented (e.g., less than 75% of the advertised content is covered).
   1. Learning Outcomes: The advertised outcomes, such as certification, mastery of specific skills, or preparation for examinations, are not achievable based on the course structure and content provided, assuming reasonable effort and engagement by the student.
3. Duplicate Charge: A student is charged more than once for the same course due to a billing error.
4. Quality Issues: The course materials or instructional quality is substandard, containing numerous errors or outdated information that undermines the educational value. Outdated information refers to content that is more than year old in comparison to the time that specific information, or feature of a tool, was officially released by the provider and has become deprecated.
5. Legal Non-Compliance: The course or its delivery method does not comply with applicable local educational laws or regulations, affecting the student’s rights or the validity of the course.

Governing Law and Jurisdiction

• Applicable Law: This Return and Refund Policy shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.
• Jurisdiction: You agree that any disputes or claims related to this Return and Refund Policy will be resolved by the competent courts located in Lugano, Switzerland. The parties hereby consent to and waive any objection to the jurisdiction and venue of such courts.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@navai.ch